Support

YouGotThis is for parents, guardians, and clinicians age 18 and over in the United States. Only adults operate the app; children do not operate its controls or create accounts.

What to include

A safe support request may include only:

• the YouGotThis app version and build number;
• Android or iOS and the operating-system version;
• the general step that failed, without child or session details;
• the exact non-sensitive error title; and
• an opaque support code beginning with TT-, if the app shows one.

Common account help

Sign-in email did not arrive

Check spam or junk mail, request one new link, and open only the most recent link on the same device. Never forward a sign-in link.

SMS verification code did not work

Confirm the linked mobile number, request one new code, and use only the newest message. Delivery may take a moment. Do not send the code or full mobile number to anyone, including YouGotThis support.

Delete an account

Use the visible Delete account control in the app. The external account-deletion page explains how to start a request without the app.

Contact

Email info@yougotthisapp.com with the subject YouGotThis support. Do not include child or client information or any of the restricted information listed above. This address is not an emergency channel.

Our internal team monitors this address and provides a first response to support, privacy, and account-deletion requests within 24 hours. This does not promise issue resolution or completed deletion within 24 hours. Deletion requires account-control verification and the process on the account-deletion page.

Legal, privacy, or security correspondence may also be sent by post to the address below. The postal address is not an account-deletion request path.

Safety

YouGotThis is an adult-operated support tool. It is not a medical device and does not diagnose, treat, cure, or prevent any medical condition. It is not an emergency service or a substitute for professional advice, diagnosis, or treatment. Contact a qualified healthcare professional for medical advice and call 911 for an emergency in the United States.